Trust me
Results You Can Believe In!
Intelligent and compassionate service | Dedicated
professionalism
Livening up your life | Living up to the name of ‘Wisdom’
Trust me
Even when you can’t see us
We're always here for you
Background image: Multimedia system at Shanghai Subway Line 9 experiencing an error.
Accurate service
Quick response time
48,846 emergency requests handled in five years
On-time response rate
100%
Problem-solving ability
100%
Service satisfaction
100%
Commitment to customers
100%
With Just One Click We’ll Be There!
se your mobile phone for faster and more convenient service
Automated system matching, appropriate engineer
allocation
24 hours of uninterrupted service; on-site support within 30
minutes
14 years of industry experience proves we understand the needs of our customers better than anyone else
Major case experience gives us the ability to satisfy any requirements our customers have
Minimized communication costs presented in an easy-to-understand way
Providing weekly, daily and bidaily service models to further
optimize results and reduce costs
Corporate Real-Time Location Monitoring
With mobile phones providing complete monitoring and evaluation we can provide with active service
On top of our traditional model we also support simultaneous call requests from multiple addresses, complete AI tracking and control, and easy-to-understand status reports for each service location
AIOPS
Intelligent Daemon Package
Automated responses to IT device/network/program failures in under a
second
<1sec
Active alarm and fully automatic repair
Real-time notification via SMS and WeChat to ensure threats are dealt with
immediately
Effortlessly dealing with complexities of today’s changing network
environment, so that you focus on your main business without any worries.
Individually Tailored Custom Service Model
Implemented multi-model, multi-type refined matching services in response to actual conditions: Your needs and desired outcomes + 1 minute = The best possible price
At Wisdom we are full of vitality!
Wisdom has never stopped pursuing innovation and has always
remained at the forefront of IT industry
Why choose us?
Extensive multilingual support covering 14 languages including English, Japanese, German, Spanish, Italian and more
Industry leading service provider equipped to meet the demands of companies and enterprises located all around the world
Exclusive 24-hour support
Industry-leading corporate service package
Users of our services include Coca-Cola, Cadillac and Meituan.com
Respect for our customers over all else
Mandatory service guarantee
￥500 compensation for any late responses to service requests via
app
￥500 compensation if any problems remain unresolved
Care for your company’s growth
Providing low-cost added services
Rental laptops readily available without deposit
Offering official public account and mobile server development
Focus on providing stellar service experience
Ensuring that each and every service request is fulfilled in detail
Providing real-time feedback from engineers, comprehensive
tracking and detailed monthly service summary reports
Strict safeguarding of confidential information
We value the security of our customer’s information
The privacy of all confidential and third-party supplier
agreements are safeguarded with liability of up to 1 million RMB
Added value services that surpass all expectations
20 fully complementary added value services
Backup support for core equipment, comprehensive IT equipment
inventory, IT equipment blueprints and more!
WISDOM LAB
Help enterprises make efficient use of IT infrastructure and applications to drive digital transformation
Simplify operational complexity to continuously improve enterprise performance.
Business operations and maintenance performance monitoring terminals.
運維大屏
服務交付系統
租網管
當機啦
Wisdom appreciates the support of our customers as it looks towards the future!
Rising to the challenge to overcome the daunting difficulties of the Internet age, Wisdom has successfully established a customer-centric model to meet our customers’ IT demands. To go beyond fulfilling basic service demands, Wisdom has built a highly precise, intelligent and comprehensive service model. Wisdom is proud to provide a bridge connecting customers and engineers with each other.
Media Coverage
More than 2,000 companies have chosen us!
We are proud to be working for each and every one of our existing customers. We look forward
to you too joining us!
